At Home Services
Consumer Directed Care (CDC) packages
The packages are subsidies of money designed to provide the services or equipment needed to support the clients to remain independently in their home for as long as possible and out of nursing homes. People that have the appropriate support in their homes have a less chance of being admitted to either a hospital or aged care facility.
There are four levels of service care. The package includes assessment of your needs, negotiation of the budget and the provision of services. These home services may include:
- Personal care – help with showering, dressing, walking, meals, hearing aids and companionship.
- Domestic assistance – help with laundry, house cleaning, gardening, basic home maintenance; and transport to help you do the shopping, visit your doctor or attend social activities.
- Clinical care – nursing and allied health services which can include a range of therapies such as occupational therapy, physiotherapy and podiatry. Other services such as remote monitoring technology (where appropriate) and assistive technology (devices that assist mobility, communication and personal safety).
Making the most of your funding
The administration fees and operational expenses of home care service providers can significantly reduce the number of hours you can receive from your Home Care package.
By being well informed, and exercising your right to choice and control, you can make the most of the available funds. This means getting more hours of care, and being able to stay living at home longer.
Home Care Package Calculator
Use our Home Care Package Calculator to work out how many hours of support you could get per week, depending on the fees and hourly rates charged by your provider.
Note: This calculator should only be used as a guide. Funding allocations are revised periodically, and you may not be required to make a personal contribution depending on your circumstances.
Your Funds and Hours
The calculations below estimate the total amount of funding the government would contribute to your package, how much you would need to pay (personal contribution), and the hours per week of care or support you could receive after provider fees are deducted. The results should only be used as a guide. We recommend that you seek the advice of our Home Support Coordinator, or contact MyAgedCare for information on your eligibility for a Home Care Package.
How to apply?
A Home Care Package is a subsidised package of funding from the Australian Government that is provided to older people who wish to continue living at home.
How much financial assistance is offered?
There are four levels of Home Care Packages offered to older people who are eligible:
- Level 1 supports people with basic care needs - $7,924* p.a.
- Level 2 supports people with low level care needs - $14,418* p.a.
- Level 3 supports people with intermediate care needs - $31,696* p.a.
- Level 4 supports people with high level care needs - $48,181* p.a.
How do I know if I am eligible?
To access a Home Care Package, you will need to be assessed as eligible by an Aged Care Assessment Team, who are usually located at your local hospital. Someone from this team visits your home for the assessment. You will require a referral, which is obtained by calling the My Aged Care – the Federal Government’s aged call centre – on 1800 200 422 or go to www.myagedcare.gov.au.
If you are assessed as eligible for a package, you can ask to have SSH Connect as your preferred service provider. Once you have been offered a package, your provider will help you plan your funding package based on your specific needs and wishes.
Setting up a Home Care Agreement
Everyone receiving a Home Care Package must have a Home Care Agreement (including a Support Plan and Budget) that sets out what care and services you will receive and who will provide those services. You are able to nominate who provides the service and negotiate costs. For example, you are able to ask for a SSH Connect worker which will give you more hours of care even though the administration of your package sits with another provider.
Using an advocate
You have the right to use an advocate of your choosing. An advocate can be a friend or family member, a person from the same cultural background or other person of your choosing.
The person can participate in the assessment process, reviews complaints or in any other communication that takes place, to make sure your needs are put first.
Do you have hearing or speech impairment?
If you are deaf or who have a hearing or speech impairment you can contact My Aged Care through the National Relay Service:
- Visit the National Relay Service website to choose your preferred access point, and
- Ask for My Aged Care on 1800 200 422
Using an interpreter
If you speak a language other than English, you can contact the Translating and Interpreting Services on 131 450. TIS covers more than 100 languages and is available 24 hours a day, 7 days per week for the cost of a local call. Ask to speak to the My Aged Cere contact centre on 1800 200 422.
How much do I have to pay to get a package?
There are two types of out of pocket costs that you can expect to pay for accessing a Home Care Package:
- A basic daily fee ($9.93* per day)
- An additional income tested fee (If your income is $25,659 to $49,655 a year (usually applies to part pensioners), it will be $24.18* per day or if over $49,655* p.a. it will be $38.43* per day)
*these figures are updated twice a year in March and September.
Your out of pocket costs will contribute to the total home care package you have available to obtain services.
Accessing DVA Programs and Services and Home Care Packages
DVA clients will still be able to access Veterans’ Home Care and Community Nursing services they are accessing a Home Care Package if required, as long as there is no duplication of service. For more information please contact My Aged Care on 1800 200 422 or visit their website www.myagedcare.gov.au
For further enquiries, please contact SSH Connect on (08) 84091500 or CLICK HERE TO ENQUIRE NOW
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